How to Choose a Corporate Car Service: 9 Questions to Ask

Picking a corporate ground transportation partner is a decision you make once and live with every travel day. These are the nine questions that separate professional operations from a guy with a nice car.

The nine questions

• 1. Are your chauffeurs commercially licensed and insured? Ask for proof of commercial insurance and permits. This is the bright line between a regulated operation and exposure your legal team won't enjoy discovering.
• 2. How does flight tracking work? "We check flights" is not a system. The right answer involves automatic pickup adjustment with no action from your travelers.
• 3. What exactly is included in the rate? Tolls, airport fees, gratuity, wait time — itemized upfront, or discovered on the invoice?
• 4. What's the cancellation policy? Executive schedules change. Know the windows before you need them.
• 5. How does billing work? One monthly itemized invoice by rider and cost center, or a shoebox of receipts your AP team gets to enjoy?
• 6. What cities do you cover? One partner across your travel footprint beats a vendor per city — one standard, one account, one number to call.
• 7. Who do we call when something changes at 6 AM? A dispatcher who answers, not a support ticket.
• 8. How do travelers get driver details? Name, photo, phone and vehicle before pickup — sent automatically, forwardable to the principal.
• 9. Can we book for others easily? EAs and coordinators do most of the booking. Passenger profiles and book-for-guest flows should take seconds.

Koast's answers to all nine: corporate travel — or email [email protected] and test how fast a human responds.